Contact information
DIRECT COMMUNICATION
To maintain the exceptional standard of our London facility, our communication channels are dedicated exclusively to commission updates, product aftercare, and technical enquiries. We do not employ automated systems; every communication is personally reviewed by our client services team.
For all support requests, please contact our studio directly:
Email: contact@teddielondon.com
To ensure a prompt and tailored response, we kindly request that you include your Order ID and the specific name of your piece in the subject line. Enquiries lacking an Order ID may experience delayed processing times.
CLIENT SERVICES TIMELINE
Our team operates with deliberate precision. To ensure the swiftest possible resolution, we respectfully ask that you refrain from submitting duplicate emails, as this will inadvertently place your enquiry at the back of our review queue.
| Enquiry Type | Resolution Protocol | Expected Response |
| Order Cancellations | Due to our bespoke production process, all commissions are final upon checkout. | N/A |
| Quality Assurance / Aftercare | Requires clear photographic documentation of the piece. | 24 to 48 Hours |
| Transit & Delivery | Kindly review your automated courier tracking link prior to enquiry. | 24 Hours |
| Press & Corporate Commissions | Routed directly to our brand management directors. | 48 to 72 Hours |