Contact information

To maintain the efficiency of our London facility, our communication channels are strictly reserved for technical enquiries, active deployment updates, and defect evaluations.

We do not employ automated chatbots. Every enquiry is reviewed by our operations team.

01: Direct Communication

For all support requests, transmit your message to our central operations desk:

Email: contact@teddielondon.com

Mandatory Protocol: You must include your Order ID and the specific "Structure" name (e.g., STRUCTURE 01: VECTOR) in the subject line. Emails lacking an Order ID will be deprioritised.

02: The Response Matrix

Our team operates on precise timelines. Submitting duplicate emails will reset your position in the digital queue.

Enquiry Type	Resolution Protocol	Expected Response
Order Cancellations	Rejected. All sales are final upon checkout.	N/A
Defect / Warranty Claim	Requires photographic evidence.	24 - 48 Hours
Logistics / Freight Tracking	Check your automated FedEx/Royal Mail tracking link first.	24 Hours
Corporate / Press Enquiries	Routed to our brand management team.	48 - 72 Hours

 

03: Pre-Transmission Checklist

Before initiating contact, verify that your question has not already been answered within our site architecture:

• Transit Delays: Review the Logistics & Deployment page. Note that our 2 to 3 day production window is separate from transit times.

• Returns: Review the Returns & Defect Protocol. As a bespoke manufacturer, we do not accept returns for "change of mind."