Shipping policy
The Made to Order Process
We do not hold mass inventory. Every Teddie London piece is crafted to order in partnership with expert London artisans. Maintaining a singular, unified production process allows for absolute quality control over every stitch and cut. Over 95 percent of our commissions are fully crafted, inspected, and prepared for despatch within 48 hours of order confirmation. Please note, our manufacturing partners do not operate on weekends or public bank holidays.
Secure Domestic Shipping (UK)
Domestic commissions under 2kg are entrusted to our premium courier network, with the vast majority arriving the next working day following despatch (standard transit parameters allow 2 to 5 days). For larger leather goods and structured duffle bags exceeding 60x40cm, we elevate the delivery to our dedicated heavy freight couriers for next day presentation.
Global Priority Shipping (International)
We provide secure, tracked delivery worldwide. International commissions are despatched via premium aviation networks (including DHL, FedEx, and TNT) to ensure absolute visibility and rapid transit. Most international deliveries arrive at their destination within 3 to 5 days following despatch. Remote locations may require extended transit times and incur additional courier surcharges.
International Customs & Duties
For international commissions, the client acts as the sole importer of record. Any customs duties, border tariffs, or local import taxes imposed by your government are the strict responsibility of the recipient. Teddie London does not calculate, collect, or remit these fees.
Unforeseen Delays (Strikes & Weather)
In the rare event of severe weather or national postal strikes, our logistics team immediately reroutes your commission to alternative, active courier networks to minimise delays. To ensure a seamless chain of custody during national strikes, we strongly advise directing your delivery to a secure commercial or work address to activate priority routing.
Standard Transit Schedule
Please review our standard transit schedule below. Kindly note that all estimated delivery times commence strictly after the initial 2 to 3 day bespoke crafting process is complete.
| Destination Region | Premium Courier | Estimated Transit | Shipping Fee |
| United Kingdom | Royal Mail / FedEx | 1 to 2 Working Days | Calculated at Checkout |
| United States | FedEx / DHL | 2 to 3 Working Days | Calculated at Checkout |
| European Union | FedEx / TNT | 3 to 5 Working Days | Calculated at Checkout |
| Rest of World | FedEx / Yamato | 3 to 7 Working Days | Calculated at Checkout |